1.0 Introduction
Chibueze Microfinance Bank Ltd, licensed by the Central Bank of Nigeria, provides microfinance services to individuals, SMEs, and institutions in both rural and urban communities, especially Aba. Our services are offered in-branch and through digital channels, including our website: www.chibuezemfb.com.
By using our services (opening an account, online banking, ATM cards, etc.), you consent to the processing of your personal data under this policy.
1.1 Glossary
Key terms include:
- Consent: Freely given agreement by the Data Subject.
- Data: Electronic information that can be stored or transmitted.
- DPO: Data Protection Officer ensuring compliance with data laws.
- Personal Data: Any data that can identify a person directly or indirectly.
- Processing: Operations on personal data (collection, use, storage, etc.).
- NDPR: Nigeria Data Protection Regulation, 2019.
2.0 Types of Data Collected
2.1 Personal Data
Includes name, contact details, BVN, ID documents, signatures, etc.
2.2 Credentials
User IDs, passwords, biometric IDs for secure service access.
2.3 Payment Data
ATM card PAN, PIN, and CVV for secure transaction processing.
2.4 Usage Data
Device information, browser type, pages visited, and time spent.
2.5 Mobile Data
Geo-location, device access (camera, storage), and mobile diagnostics.
2.6 Cookies & Analytics
We use cookies, Google Analytics, and AddThis for service improvement.
2.7 Use of Data
We use your data for service delivery, account setup, communication, security, legal compliance, marketing (with consent), and service improvements.
3.0 Data Transfer
Data may be shared with third parties (e.g., payment processors) to deliver services. Transfers outside Nigeria comply with NDPR and occur only with safeguards or explicit consent.
4.0 Data Disclosure
We disclose data only when required by law, in business transfers, or with your consent. This includes to vendors, consultants, legal authorities, and as necessary for operational effectiveness.
5.0 Data Security
Your data is secured with appropriate technical and organizational measures. However, transmission via the internet is at your risk.
6.0 Data Processing Principles
- Lawfulness, Fairness, Transparency
- Accuracy and Updates
- Purpose Limitation
- Data Minimization
- Integrity & Confidentiality
- Data Retention: Kept only as long as necessary or legally required.
- Accountability: Breaches investigated; violators disciplined.
7.0 Children’s Privacy
Children’s accounts are managed by guardians. We do not knowingly collect personal data from children under 18 outside of this scope.
8.0 Data Retention Period
Data is retained as long as necessary for stated purposes or legal obligations. Processing ceases upon account closure unless required by law.
9.0 Your Privacy Rights
You may:
- Request access to your data
- Request corrections or deletions
- Withdraw consent
- Restrict processing or object under lawful basis
Contact us to exercise these rights.
10.0 Automated Decision-Making
We do not use automated decision-making systems, including profiling.
11.0 Employee Training
Staff handling personal data are trained on data protection annually.
12.0 Data Protection Officer
Our DPO oversees compliance with NDPR and manages data-related risk. Contact:
- Uchenna Thelma Agu
Chibueze Microfinance Bank Ltd
Asa Road off Ehi Road, Aba
Email: compliance@chibuezemfb.com
13.0 Data Protection Audit
An annual audit is conducted by a licensed DPCO and filed with NITDA as required.
14.0 Policy Updates
We may update this policy as needed. Revisions are posted on our website and at branches.
15.0 Contact
For questions, email us at info@chibuezemfb.com or:
- Chibueze Microfinance Bank Ltd
Phone: 08032579098
Asa Road off Ehi Road, Aba